•   +1 647-930-0357
  • |
  •   +1 416-733-1456
  • |
  •   info@cleanonline.ca
  • Quick Order
4664 Yonge St, North York, ON M2N 5M1, Canada
+1 647-930-0357, +1 416-733-1456
Mon.-Fri. 7:00 AM to 7:00 PM
Sat. 08:30 AM to 5:00 PM

Dry Cleaning & Laundry to Your Door

Service Terms

CLAIMS

Liability for any reason (including, but not limited, lost or damaged items) is limited to lesser of 10 times the cleaning/service cost or the depreciated value of item as determined by the International Fabricare Institute (I.F.I) or Ontario Fabricare Association guidelines.

  • We will not be liable for any item(s) not collected more than 30 days after dropping-off or picked-up such item(s) with us.
  • Any claim settled by us will be on condition that it is accepted by you full and final settlement.
  • We will not be liable for any damage which is not related to or caused by the cleaning process.
  • We follow the international Fabricare Institute (I.F.I) industry or Ontario Fabricare Association guidelines for fair compensation. From these guidelines we would potentially compensate you once liability is proven by us, only once the age, original value and proof of purchase from you is clearly established. We do not replace old for new and therefore need to establish the age, state and condition of item(s) prior to any compensation being paid out. We will calculate adjustment value which utilizes the average life expectancy of the textiles and actual age of the articles.
  • Any lost or damaged items must be reported via email to info@cleanonline.ca within 5 business days. North York’s Premium Dry cleaners / cleanonline team makes it best reasonable effort to track every item that we process and review all lost or damaged items claims on a case by case basis.

All above conditions applied to our online pick up & delivery and both in store locations at 4664 Yonge street and 4841 Yonge street , North York , Ontario

North York’s Premium Dry Cleaners and www.cleanonline.ca