FREQUENTLY ASKED QUESTIONS

We make your laundry simple. We can save your time, so you can enjoy doing the things you love. We can save you money on soap, water, heating and electricity. So you can enjoy even more of the things you love. Our prices are simple and affordable.

In a nut shell:

  • you create an account to do click on signup and place an order.
  • Once your account created then next time you only need to login with email ID and password.
  • The day before your pick up, place your clothes in your North York’s Premium Dry Cleaners reusable garment bag. If it’s your first order, and you don’t have one yet that’s okay – just put your clothes in any bag and we’ll make sure you get a brand new reusable bag back with your cleaned clothes.
  • The next day we pick up your garments and send you an invoice with what we picked up.
  • We take them to be professionally cleaned at our state of the art dry cleaning facility.
  • We drop off your fresh crisp cleaned clothes on due date and time.

We accept payment by only PayPal method i.e.PayPal account, VISA, MasterCard, and American Express.

We have Pay On Delivery option also so it means you can pay by cash or card upon delivery your clothes.

No, there is no delivery charges if your minimum order is $49 before taxes otherwise there is $ 10 pick up and delivery charges.

Our service is currently available to certain parts of Toronto, North York and Brampton residents and businesses. If we don’t serve your location please send us an email at info@cleanonline.ca or Call at our business location during Business Hours or you can text us 647 987 2600 after business hours.

We currently offer pick-up and delivery service from Monday-Saturday. For pick up please have your garments ready by 8am morning. You will get suitable day and time during your order placing.

Simply email us info@cleanonline.ca for your special instructions with your Client number and Order ID, where we can pick up and deliver from. As long place is secure to pick up and deliver where you instruct us.

If you want your shirts to be dry cleaned, please turn them inside out. For laundered shirts leave right side out. Nice and easy!

 

No ,That would be a total hassle for you . We have made it easy. Just simple call or email us with your client ID and setup a suitable time and day.

Please call or text us 647 987 2600 during or after business hours.

Yes , you can handover to delivery guy during your next order or you can drop at out our business location.

Simply email us with your client number and order ID. We will reschedule the day and time

Yes , North York Premium Dry cleaners located at 4664 Yonge Street, Unit 11-12, North York, Ontario , Canada.

Yes , we provide alterations for you all kinds of clothes. Please write alterations changes on paper note and attach on specific cloth with safety pin. We will take care of it. Alterations prices are given in pricing page but sometime it might be changes in alterations case. We will inform you before proceeding it.

 

Our staff is really trained for removal of the stains and we treat up to 99.99% stains. If we are not able to do it then we will definitely inform you with a specific tag. We always try our best

We are proud to offer professional dry cleaning and laundry services since 80 years, we provide simple and convenient dry cleaning solutions.

We provide services in Dry cleaning, Laundry, Wash & Fold, Shoes cleaning, Area rugs, Drapery, All types of alterations and more!

We are available at 4664 Yonge St North York, ON M2N 5M1 Canada

Our other location is 4841 Yonge St Unit 237 C Yonge Sheppard Center North York, ON M2N 5X2 Canada

We are one call or email away! You can download our application ‘’cleancloud’’ and choose your preferred time slots, we reach you as soon as possible via email or text.

You simply need to visit our website cleanonline.ca and you can upload our app from there and check more prices

For this, Please feel free to contact us or place an order now, we assure quality services at our store for each item.

Please call us on 647-930-0357 or 416-733-1456 and book your service. You can mail us too on info@cleanonline.ca and we will be happy to serve.

Yes. We do. We take care in cleaning your gown layer by layer to ensure your gown is handled properly.

We clean pillow covers, duvets, drapery, comforters, bed sheets, blankets, bedspreads and more!

Sure, after placing an order , our process starts right away , we take follow ups with you and if you wish to ask something you can just send us a mail or simply call us, we will reply you as soon as possible over your enquiry.

No, you can download our application ‘’cleancloud’’from Google play store /App store or you can simply visit our website and place your order.

No. we provide free pickup and delivery services at your doorstep. It’s 100% quick-clean-dry.

Yes, tracking makes the process quicker and faster, so we have made it available for you.

We use different methods to remove the strains , our expert team and professionals take care of your contents at the prior basis and after successful cleaning, our supervisor check the contents again for surety and quality purposes.

You can leave your enquiries on our website cleanonline.ca with your name, contact no., and email.

There are many reasons to choose us:

  1. We offer advantageous prices
  2. Quick response
  3. Free pick up and delivery
  4. Contents are take care by experts.
  5. You can always trust us for the best ironing services in Toronto.
  6. We use eco- friendly and natural products.

Yes, going green is a good step for all of us and for environment. You can send your laundry to a service that offers eco- friendly washes.

Yes, our drivers are always on the road for dry cleaning up and delivering with safety measures of covid 19.

We make sure that we provide satisfactory services in the first go always but if something is missing, please  notify us within 24 hours. We will stay back in touch with you to examine the issue.

Yes, simply email us with your client ID and order ID. we will reschedule it for you.

It’s a simple process.

  1. You can login tour app cleancloud, choose your preferred slots for service.
  2. You can choose the items you wish to clean, if you want to add any special instruction for us, it is also available there.
  3. You can add the pick up location with some required details, and then your order will be completed successfully.
  4. Once you order you will b notified from our team instantly by email or text of confirmation.
  5. Once the item is picked, we start doing cleaning with extra care; after cleaning is done you will be notified about the delivery via text message.
  6. You can pay at the delivery or by credit card.

We currently offer pick up and delivery service from Monday to Saturday. For pick up , please have your contents ready by 8 a.m. in the morning.

You will be notified about the delivery of your contents.

Please call or text us at 647-930-0357 during or after business hours.

Yes, we do alterations for all kinds of clothes .please mention required changes on a paper note and attach it with the specific cloth with safety pin.

We will take care of it. Mention on the paper note if you want that cloth dry clean or not.